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How can we improve?

Please take a moment to fill out the form below to help us improve your experience at Hornell Erie Federal Credit Union.

First Name

Last Name

Phone Number

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Product Quality

How often do you come to Hornell Erie Federal Credit Union?

Everyday 4 or 5 times a week 3 or fewer times a week First Time

How would you rate our customer service?

Consistent high quality Generally good Quality varies daily Poor quality

What services do you typically use?

Loans Direct Deposit Money Orders Payroll Deductions Christmas Accounts After Hours Deposit

What services would you like to see offered at HEFCU?

ATM Card Website with online loan applications Visa Credit Cards
Other Services

Service and Environment

How long did you wait to be acknowledged?

Immediate Service Less than One Minute One to Three Minutes More than Three Minutes

How long did you wait for your completed transaction?

Less than One Minute One to Three Minutes Three to Five Minutes More Than Five Minutes

How would you rate the staff?

Friendly and Helpful Average Varies On Each Visit Poor Service

Was the credit union clean and inviting?

Yes No

Additional Comments

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